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Global Reach. Local Fulfilment
Fulfilment centre with warehouses in the UK, USA and Europe so you can provide quick and efficient delivery to all your customers around the world.
We want to hear from you
OUR SERVICES
Simple & Powerful
Ecommerce and Fulfilment
for small, medium and large/oversized products
B2B Fulfilment
with guidelines knowledge and custom labelling
Storage
with dynamic pricing, pay only for what you use
National & International Shipping
delivery absolutely everywhere
Importing & Exporting
help with shipping from your manufacturers and to your overseas stockists
Labelling & Barcoding
labelling on arrival for your peace of mind
Returns Processing & Exchanges
processed within 7 days of receipt
Beautiful Gift wrap and Hand Written Gift Notes
to create a magical unboxing experience
End-to-end Consultancy for International Launches
we'll hold your hand through the process
Getting Your Products into Retailers (Large & Small)
years of communication with retailers and little black book buyers
Contact Centre
we can manage your customer service through email, chat and/or phone
Order Aftercare and Courier Claims
so you can provide world-class customer service
Pricing
See how much you'd save by using The Launch Pad Group for your fulfilment
(based on 250 orders per month)
| In House | With The Launch Pad Group | |
|---|---|---|
| Storage 100sqf avereg size of a one-car garage | £296 | £122 |
| Staff (£11.42) - 10 hours/week | £494.87 | £300 |
| Postage | £675 | £450 |
| Packaging | £61 | £40.50 |
| Total Monthly cost | £1526.87 | £912.50 |
| Cost per Order | £6.11 | £3.65 |
How it works
Onboarding
Call
We will have a chat and understand your full requirements and plans to find your tailored solution.
Consultancy
We offer end to end consultancy for international launches so you know exactly what needs to be done, when, how long it will take, how much it will cost (if anything) and how. We hold your hand through this whole process all completely free of charge
Goods In
We can help transfer goods from their current warehouse/storage or help with importing them from your manufacturer/supplier to any of our UK, US or EU warehouses for a smooth transition
Training & Integration
We will take you through full training of our software with your team and also discuss full packaging requirements to ensure every customer receives their order exactly how you want it packed.
Final Checks
We will set up your Signal group chat for speedy responses from your account manager and packing team. Test all software and systems to check everything is working correctly. For any international launches check everything is completed and in place and finally send photos of your stock in its new home.
Consultancy
We can start dispatching all your gorgeous customers’ orders and for international launches you can hit the ‘Go Live’ button and watch a whole new channel of sales come in
HOW WE WORK
For the daily operation you will have a group chat set up where you will have direct access to your account manager and packing team for almost instant responses (a whole lot better than waiting hours for a reply on emails).
In this group chat you can ask your account manager to raise courier enquiries/claims for any parcels that may have got lost or arrived damaged. Request an order change/cancellation to be made if the order is no longer editable on the portal. Ask your packers to wrap an order in a specific way if it is for an influencer/PR agency/celebrity. Let us know about a delivery that is now arriving later/earlier than planned. Ask for photos of certain SKU’s/ranges that you may have received the same customer feedback on and you want us to check the stock and see for yourself…the list can go on and on.
On this chat you will see fast response times and for anything else that maybe part of a bigger/ongoing project for example an international launch, new product launch or any customised work, we tend to keep this on email so the chat isn’t clogged up with bits not relevant to your packing team on the daily operations. This is to ensure anything urgent isn’t missed.
Working in this way gives you direct access to your warehouse team, cuts out any middle men and long response times and gives you a sense of having ‘eyes and ears’ on the ground/feeling part of the action and having control over the operation.
Our Software/Portal
Order Management
Add, delete, edit, add instructions, hold, request shipping quotes
Goods In/Deliveries
Complete transparency of supplier deliveries, instant notification when received and booked in with any discrepancies highlighted immediately
Inventory
Real time visibility and record keeping of movement of each unit in and out of the warehouse
Returns Management
Instant visibility and notifications of each processed return and exchange
WHO YOU CAN INTEGRATE WITH
We offer a total of 75+ integrations to seamlessly connect any channel
Our Locations
Global Reach, Local Fulfilment
Three locations worldwide so you can easily sell your products internationally with very little time and financial investment.
You have the option to store your products in 1, 2 or all 3 of our warehouses and ship internationally or locally with ease, enabling you to offer your customers fast, low cost shipping for even more 5* reviews
United Kingdom
If you are UK based or if you don’t currently have a UK business and want to launch and ship your products from our UK warehouse
USA
Almost every e-comm business owner we meet that isn’t in the US has a dream of launching and selling State Side.
Slovakia (EU)
Since BREXIT most UK based businesses have had their European revenue stream dive off the edge of a cliff to near enough zero